Billing Procedures

Billing Procedure:
Bills are sent to all customers based upon approximately 30 days of service. Bills are due and payable 20 days from the billing date, and are past due and delinquent after the due date listed on the bill (Due date does not exceed time for any past due balance). All bills paid after this date are subject to a 10 % late charge as approved by CCW. Bills not paid 30 days after billing date are subject to water disconnection. No second notice will be sent to customers reminding of payments past due. Customers who fail to receive a bill in the mail are not excused from the responsibility for timely payment of all services provided.

Payment Options:
You may pay your water bill via cash, personal check, money order, bank draft(After application and approval). Bank Draft Information form can be downloaded here. Draft application form can be downloaded here. Payments are accepted during regular business hours at the CCW office in Lawndale, or Nationwide Insurance office in Shelby. Any account locked for non payment or returned check or draft MUST be paid at the main office in Lawndale by cash or money order ONLY.  For your convenience, an afterhours night drop box is located at the CCW Office in Lawndale.

It’s now possible to pay by credit/debit card from the Cleveland County Water website.

Payments are processed through Payment Services Network. PSN has been certified as maintaining the highest level of security as required by the credit card industry.

There is a processing fee of 2.75% + 50 cents for payments of less than $100, and 2.75% for payments larger than $100. Credit/Debit card payments cannot be accepted for customers whose accounts are locked for non payment or returned check or draft. These accounts MUST be paid at the main office in Lawndale by cash or money order ONLY. Credit/Debit card payments can take from 2 to 5 business days to process.

HELP
If you need assistance with paying online, call PSN at 866-917-7368.

To pay by phone, call 877-885-7968. Have your bill handy to provide your customer account number. Automated service is available 24 hours a day 7 days a week, and live operators are available during regular business hours in both English and Spanish.

If you have questions on the amount of your bill or need service, call Cleveland County Water at 704-538-9033

Returned Checks & Drafts:  The returned check & draft fee is $25.  All returns must be paid by cash or money order ONLY.