It’s now possible to pay by credit/debit card from the Cleveland County Water website.
This link is for a third party payment processor operating by the name of PSN (Payment Service Network). These payments can take 2-7 business days to process. Cleveland County Water employees can’t access unprocessed payments until the payments are hard posted in the utility billing program at Cleveland County Water. This process can take 2-7 business days.
Payments are processed through Payment Services Network. PSN has been certified as maintaining the highest level of security as required by the credit card industry.
There is a processing fee of 2.75% + 50 cents for payments of less than $100, and 2.75% for payments larger than $100. Credit/Debit card payments cannot be accepted for customers whose accounts are locked for non payment or returned check or draft. These accounts MUST be paid at the main office in Lawndale by cash or money order ONLY. Credit/Debit card payments can take from 2 to 5 business days to process.
If you need assistance with paying online, call PSN at 866-917-7368.
To pay by phone, call 877-885-7968. Have your bill handy to provide your customer account number. Automated service is available 24 hours a day 7 days a week, and live operators are available during regular business hours in both English and Spanish.
If you have questions on the amount of your bill or need service, call Cleveland County Water at 704-538-9033